Privacy Policy

Our Commitment to Privacy

1. Ksatria Medical Systems (KMS) and its related companies, subsidiaries, and affiliates (collectively referred to as “Ksatria”) are committed to protecting your personal information in accordance with the Australian Privacy Principles under the Privacy Act 1988 (Cth) and other applicable privacy laws, including the General Data Protection Regulation (GDPR) 2018 (EU).
2. This Privacy Policy outlines how we manage your personal information (Personal Data) and applies to all visitors, customers, partners, and other individuals interacting with Ksatria.
3. In this Privacy Policy, “we,” “our,” and “us” refer to Ksatria, and “you” refers to any individual whose Personal Data we collect.
   
   

What Personal Data Do We Collect?

Partners, Customers, and Prospective Partners/Customers

We may collect the following types of Personal Data:

• Name, email, postal address, phone number, and other contact details.
• Information about your employer or the organization you represent.
• Professional details, including job titles and roles.
• IP address, device details, and usage data when accessing our website and software services.
• Testimonials, blog comments, and support queries.
• Social media handles or publicly available online profiles.
• Any additional Personal Data provided during interactions with Ksatria.

Employees, Applicants, and Contractors

For recruitment purposes, we may collect:

• Name, contact details, qualifications, work history, and references.
• Tax file number, bank details, and superannuation information (if applicable).
• Social media handles and other information necessary for verifying suitability for a role.

Other Individuals

For other individuals interacting with Ksatria, we may collect:

• Name, contact details, employer information, and any relevant interactions with Ksatria.
• Images or audio-visual recordings during events, only with your consent.
• Limited sensitive information (e.g., health information) in emergencies or where required by law.

Visitors to Our Website

• IP address, browser type, pages visited, and other usage data.
• Cookies to manage user sessions and improve website functionality (you may disable cookies through your browser settings).

Users of Our Software Services

• IP address, browser type, pages visited, and other usage data.
• Cookies to manage user sessions and improve software functionality (you may disable cookies through your browser settings). Please note that disabling cookies may prevent our software services from functioning correctly.

How and Why We Collect Personal Data

We collect and use Personal Data to:

1. Provide services and manage customer or partner relationships.
2. Respond to inquiries, feedback, or support requests.
3. Plan, advertise, and administer events or programs.
4. Conduct research, improve services, and enhance user experiences.
5. Process recruitment applications.
6. Comply with legal obligations or manage risks.
7. Send marketing communications, which you can opt out of anytime.

Online Interactions

1. You may browse our website without identifying yourself. However, if you provide Personal Data (e.g., filling out a contact form), it will be managed in accordance with this Privacy Policy.
2. We use cookies to track website activity and improve user experiences. Cookies can be disabled in browser settings.
3. Third-party websites linked from our website may have different privacy practices. Ksatria is not responsible for those policies.

How We Hold and Protect Your Information

1. Personal Data is stored securely using electronic databases or physical files.
2. We implement strong security measures, including encryption, firewalls, and user access controls.
3. We take steps to destroy or de-identify Personal Data no longer required.

Disclosure of Personal Data

We may share your Personal Data with:

1. Service providers for IT support, data analysis, and market research.
2. Third parties (e.g., partners or contractors) involved in delivering our services or events.
3. Affiliates or subsidiaries for operational purposes.
4. Regulatory authorities, where required by law.

If your Personal Data is transferred overseas, we ensure compliance with applicable privacy laws, including the GDPR.

Your Rights Under GDPR (If Applicable)

For individuals in the EU or UK, you have the right to:

• Access and correct your Personal Data.
• Request deletion or restrict processing of your data.
• Withdraw consent to data collection.
• Request data portability.

To exercise these rights, please contact us.

Direct Marketing and Opt-Out

We may use your contact details to send marketing communications. You can opt-out at any time by:

• Following the “unsubscribe” link in emails.
• Contacting us directly using the contact details below.

How to Access or Update Your Personal Data

You may request access to or correction of your Personal Data at any time. We will respond to such requests within a reasonable timeframe.

Privacy Complaints

If you believe your privacy has been breached, please contact us:
Email: info@ksatria.io
We aim to resolve complaints within 30 days. If unsatisfied, you can contact the Office of the Australian Information Commissioner (OAIC).

Changes to This Policy

This Privacy Policy may be updated periodically. We encourage you to review this page regularly for changes.

Contact Us

For any questions or concerns about this Privacy Policy, please contact:
Email: info@ksatria.io