Customer Success Story – Implementation at Tulus Ayu Amlapura Clinic

transformasi klinik

Located in Karangasem Regency, Bali, Indonesia – Tulus Ayu Amlapura Clinic is a busy primary healthcare facility, serving an average of over 80 patients per day, most of whom are registered BPJS which is the Indonesian Governments National Health System.

Prior to implementing Ksatria the clinic used a simple system with manual patient medical record keeping. Some challenges faced, disorganized medical record storage, the lack of dedicated personnel to handle medical records and high expenditure on paper!

Digital Solution: Introducing Ksatria Clinic System To address these issues

Tulus Ayu Clinic decided to adopt Ksatria’s Clinic system which includes, an integrated Electronic Medical Record system (EMR) capable of managing the patient journey from arrival to treatment completion and discharge. 

Patient Management Optimization and Reduced Waiting Time

With patient profile features and a streamlined registration process, Ksatria Clinic systems makes it easier for clinic staff to manage patient data and reduce waiting time. The system automatically generates queue numbers helps to organize the waiting area and monitor patient status movements.

electronic patient record

Improved Electronic Medical Record Efficiency (EMR)

The Electronic Medical Record (EMR) feature enables nurses and doctors to monitor patient status, access medical history, fill in detailed medical records, and create electronic orders, all quickly and easily.

Pharmacy Transaction Integration and Accelerated Billing Process

With Ksatria Clinic system, pharmacy transactions can be managed electronically, including drug inventory management. The billing process also becomes faster and more efficient, with billable items from various units automatically added to the patient’s invoice.

Fast and Accurate Analytical Reporting

Ksatria Clinic system also enables the rapid and easy creation of operational and analytical reports, supporting the clinic’s daily needs.

Implementation and Ongoing Support

The Ksatria Clinic system is implemented at Tulus Ayu Clinic, utilizing cloud-based technology using AWS (Amazon Web Service) servers located in Jakarta. Throughout the implementation process, the Ksatria team provides support from the initial stage to Go-Live and subsequent support phases.

Benefits of Using Ksatria Clinic Management

Tulus Ayu Clinic has experienced various significant benefits, such as, improved efficiency and productivity through structured electronic medical records, and accelerated report generation and costs.

Conclusion: Regulatory Compliance and Quality Improvement

The Ksatria Clinic system not only meets the operational needs of Tulus Ayu Clinic but also complies with the Ministry of Health of the Republic of Indonesia Regulation No. 24 of 2022 concerning Electronic Medical Records (EMR).


One of the doctors at Tulus Ayu General Clinic, Dr. I Putu Agus Suryantara Putra, S. Ked, stated that “The cloud system is new to us since we previously used a desktop application. It has made things easier and greatly assisted us in serving patients, especially with the EMR feature that helps us quickly review a patient’s examination history. We hope this system will further facilitate our service to the community.“ This demonstrates how the Ksatria Clinic system can enhance the quality of healthcare services. To learn more about Ksatria Clinic System, we offer free product demo sessions. Please choose a demo schedule that suits your availability by visiting this page. If you have further questions about our features, please contact our WhatsApp number at +62-821-4520-5712 or send an email to
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