Case Study: Clinic System Integration at PT Rea Kaltim Plantations

Studi Kasus: Integrasi SIM Klinik


PT. Rea Kaltim Plantations (REAK), an oil palm plantation company established in 1994, operates 17 satellite clinics and 1 central clinic situated across plantation areas within Kembang Janggut District, Kutai Kartanegara Regency, East Kalimantan. These clinics faced challenges in managing patient medical records manually, resulting in high administrative workload and difficulties in complying with the Ministry of Health Regulation No. 24 of 2022 regarding the implementation of Electronic Medical Records (EMR) in healthcare facilities.


Manual medical records management at the REAK’s satellite clinics has led to:

  • Inefficiencies in patient data recording and retrieval processes.
  • Risks of errors in patient data management.
  • Difficulties in monitoring service quality and compliance with health regulations.


REAK decided to implement the Ksatria Medical Systems (KMS), designed to enhance service quality for patients and streamline medical staff’s work by integrating all services in the clinics quickly and efficiently.


  • KMS conducted an analysis of REAK’s clinics requirements and business processes.
  • Configuration and customization of KMS system were done to meet REAK’s specific requirements.
  • The system was installed on an on-premises server at the central clinic and integrated to satellite clinics.
  • Conducted training for clinic staff to use the new system.


  • Improved efficiency in medical records management with less administrative workload.
  • Improved accuracy of patient data and compliance with health regulations.
  • Ability to monitor service quality in real-time and make continuous improvements.


“As representatives of PT. Rea Kaltim Plantations Clinic, users shared their experiences after implementing the Ksatria Medical System (KMS) health information system. Previously, manual management of medical records in satellite clinics faced obstacles, including inefficiency and the risk of patient data errors. After using KMS, efficiency has increased drastically, patient data accuracy is guaranteed, and service monitoring has become more effective. The implementation of KMS has brought great benefits to the health services in oil palm plantations, showing the importance of technology integration for operational efficiency and service quality.” (M. Hidayattullah, Chief IT Personnel for EMR)


The implementation of KMS at REAK successfully addressed the challenges of manual medical records management and delivered a digital transformation in healthcare services within the oil palm plantations. This underscores the importance of integrating technology in the healthcare industry to achieve operational efficiency and improve service quality for patients.

To learn more about Ksatria Clinic Information System, we offer free product demo sessions. Please select a demo schedule that suits your availability by visiting this page. If you have further questions about our features, please contact our WhatsApp number at +62-821-4520-5712 or send us an email at

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